Last updated: January 2024
Plan Overview
Heat-Plex Care Plans provide ongoing maintenance and repair cover for your heating system. By subscribing to a plan, you agree to these terms in addition to our general Terms of Service.
Eligibility
- Your boiler must be under 15 years old at the time of enrolment
- An initial inspection may be required to confirm eligibility
- Properties must be located within our service area
- Pre-existing faults are not covered
What's Covered
Coverage varies by plan level. Please refer to your plan documentation for specific inclusions. Generally, plans cover:
- Annual boiler service
- Breakdown repairs (subject to plan level)
- Parts and labour for covered repairs
- Priority response times
What's Not Covered
- Pre-existing faults or damage
- Cosmetic damage
- Damage caused by misuse or negligence
- Radiators and pipework (except on Premier and Ultimate plans)
- Damage caused by limescale or poor water quality
- Work required due to inadequate installation
Payment
Plans are paid monthly by Direct Debit. Payment is taken on or around the same day each month. If a payment fails, we will attempt to collect again. After 2 failed payments, your plan may be suspended.
Cancellation
You may cancel your plan at any time with 30 days written notice. There is no minimum term. If you cancel within 14 days of signing up, you will receive a full refund minus the value of any services already provided.
Claims and Repairs
To make a claim, contact us on 020 7622 0444 or via email. We aim to attend all breakdowns within 24-48 hours, with priority given to plan members. Parts may be subject to availability.
Renewal
Plans automatically renew each month unless cancelled. We may adjust pricing with 30 days notice. You may cancel if you do not agree to a price increase.