Last updated: January 2024
Introduction
Heat-Plex Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
Information We Collect
We may collect the following types of personal information:
- Name, address, email address, and phone number
- Property details relevant to our services
- Payment and billing information
- Service history and communications with us
- Website usage data through cookies and analytics
How We Use Your Information
We use your personal information to:
- Provide and improve our heating, plumbing, and gas services
- Process bookings and payments
- Send service reminders and important updates
- Respond to your enquiries and provide customer support
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We may share your data with trusted third parties who assist us in operating our business, such as payment processors and scheduling software providers. All third parties are required to maintain the confidentiality of your information.
Your Rights
Under UK GDPR, you have the right to access, correct, delete, or port your personal data. You may also object to processing or request restriction of processing. To exercise these rights, please contact us at contact@heatplex.com.
Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@heatplex.com or write to us at Unit 4, Battersea Studios, Silverthorne Rd, London SW8 3PG.